Mon-Fri 8am-4pm, Pay Based on Experience, $13 - $18 per hour, Medical, Dental, Vacation Pay, & 401K.

Signs & More is excited to welcome a New Administrator! We are a custom sign company located in Troy, MI and we love to make our customers look great!
Our Administrative Position is the Central Point for creating “first impression” for our customers! Primary responsibility is to make initial contact and direct customer to appropriate area for handling (phone, voice mail, walk-in, appointment scheduling, website contacts).
Our ideal candidates would have a positive and professional attitude and be great with customers. We have a lot of jobs happening at once, so being able to multitask and keep track of things easily is necessary.

We offer health benefits, dental and vision, vacation, and 401k.
We look forward to meeting you!
Check out our website signsandmoremi.com to see some of our projects!

Job Summary

Plans, develops, and establishes systems and procedures for office/showroom related activities in accordance with directives established by the President or General Manager, by performing duties personally or through subordinates.

Responsibilities

The administrator/office manager is responsible for the efficiency and effectiveness of general office processes. This involves coordination among departments to ensure that service and quality objectives are fulfilled. He/she helps to manage the customer’s experience with the company and its employees. Other duties may be assigned.

A responsibility is an area you oversee and administrate. Often this includes delegating the task. The Office Manager, however, holds the accountability. This frequently involves setting up a system to see that the responsibility is fulfilled.

Answers the phones and services customers accordingly or directs the call to the appropriate party. During the busy and steady season, this is a primary activity.
Produces/finalizes production folders prior to submitting to the production department.
Totals all completed production folders and processes as necessary.
Refills or prints out forms as needed.
Performs QAC (Quality Assurance Calls) calls on a timely basis and coordinates with the production department accordingly.
Responsible for general office filing on an as-needed basis.
Responsible for computer system back up system.
Analyzes and organizes office operations and procedures, such as information management, in conjunction with production manger, sales manager, bookkeeper, owner and/or SOAP team.
Responsible for maintaining CRM for tracking customer, supplier, subcontractor, and vendor activity.
Prepares invoices and billing materials for bookkeeping administrator.
Researches and develops resources/systems that create timely and efficient workflows.
Establishes uniform correspondence procedures and style practices in conjunction with SOAP team.
Procures office supplies within budget guidelines.
Ensures that all office purchases utilize Signs for Success Purchase Order system.
Ensures timely incoming and outgoing mail flow.
Fulfills errands for office on an as-needed basis.
Audits and communicates complaints with management/ownership.
Recommends to SOAP team service improvements and other procedures to prevent future complaints of similar nature.
Responsible for general office maintenance, making sure shipments get delegated out of front office.
Responsible for delegating collection calls to appropriate project manager/estimator.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Possess High School Diploma or equivalent
Possess valid Drivers License
Minimum of three years experience in an office or customer service position
Excellent communication skills in fluent English, including the ability to present and speak in public
Ability to exercise integrity at the moment of choice
Ability to think and reason strategically
Comprehensive computer skills including software (Windows, Office, database experience), hardware, programs, and applications
Proven experience in a supervisory capacity

Compensation: $13.00 - $18.00 per hour

Signs & More is a independently owned business located in Troy, MI. We are proud to be part of the Signworld Franchise organization! Our company has been in business 20+ years.

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