Custom Sign Source
Sales Support Specialist
Full Time • Mt. Olive Township
Benefits:
- Bonus based on performance
- Health insurance
- Paid time off
- Vision insurance
- Profit sharing
Position description: This IS NOT A CALL CENTER/COLD CALLING TYPE JOB!
Be the initial point of contact for customers and support field sales and our design staff by managing the processes associated with initial customer set-up; monitoring communications, both verbal and written; and be the outbound contact with customers and prospects.
Be the initial point of contact for customers and support field sales and our design staff by managing the processes associated with initial customer set-up; monitoring communications, both verbal and written; and be the outbound contact with customers and prospects.
Communications
- Answer incoming phone calls and walk-in prospects
- Gather customer information and request additional information
- Monitor e-mail account for on-line "requests for estimates" and "contact me" requests.
- Take Credit Card information for deposit or final payment
- Make follow-up calls and email communications to clients
Sales Support
- Complete basic/simple estimates.
- Contact vendors to get cost information.
- Source hard-to-find materials, parts, and components for use in building estimates.
- Work with the sales team to begin the estimating process:
- Work with the design team to gather information for the quoting process where possible
Skills/ Experience
- Experience in a customer-facing role is required.
- Proficiency in Microsoft Office Suite.
- Must be proficient in using PC-based browsers and PC-based computer programs.
- Ability to learn new software such as Adobe Illustrator for sizing projects for estimating.
- Must be able to perform basic mathematical calculations correctly.
- Experience in a sign or printing business is not required but considered a plus for this role.
- Ability to multitask when necessary while providing primary focus to prioritized tasks.
Minimum requirements:
- Must have a valid driver’s license and be able to provide their own transportation to/from work.
- Must at a minimum have a high school degree, an associate degree is a plus.
- Must be fluent in English and be able to verbally communicate clearly with customers and co-workers.
- Must have legible handwriting skills.
Compensation: $17.00 - $20.00 per hour
Signworld is an organization of independently owned sign companies, throughout North America, offering a wide array of signage to local and national clients. If you’re interested in joining a company that offers flexibility, a great company culture, competitive compensation and opportunities for growth… look no further than your local Signworld affiliate!
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